Frequently Asked Questions

General

Q. Is Nashua Medical Group a walk-in clinic?
A. No. Nashua Medical Group is a medical practice with primary care physicians in Internal Medicine and Pediatrics.

Q. Where is the Nashua Medical Group business office located?
A. The business office is now located on the lower level with Medical Records.

Insurance Providers

Q. Which insurances do you accept?
A. Nashua Medical Group accepts:
  • Aetna
  • Blue Cross/Blue Shield of New Hampshire and Massachusetts
  • Cigna Healthcare
  • First Health
  • Harvard Pilgrim Health Care
  • Humana
  • Martin's Point
  • Medicare
  • MVP
  • NH Medicaid
  • One Health Plan
  • PHCS
  • Tricare
  • Tufts
  • United Healthcare
  • Unicare

We add new insurance carriers from time to time; please call our office to get the latest participating insurance carriers.

Q. Should I contact my insurance provider before becoming a patient at Nashua Medical Group?
A. Yes, if your plan requires a primary care provider be selected please contact your insurance carrier and let them know your choice of primary care physician.

Billing

Q. Why did I get a bill from Nashua Medical Group?
A. In most cases, we’ll send you a bill only after the insurance company has denied services. Many times, this is because a patient’s insurance carrier has changed and we haven’t been notified of the change. Please keep your insurance carrier information current with our office.
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Q. Why isn’t my insurance paying for this service?
A. If you have a question about your insurance provider’s non-payment of a particular procedure or treatment, contact the member services department of your carrier for clarification of your benefits.
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Q. Can you resubmit a bill to my insurance provider?
A. Yes, we’ll be happy to resubmit a claim if the original claim was incorrect (for example, an incorrect ID number or claims office address).
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Q. Why did I get a bill from Path Lab, St. Joseph’s Hospital, etc.?
A. If you receive a bill from a specialist or another provider facility, you should contact their billing department for clarification of the bill.
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Q. Can I make payments on my Nashua Medical Group account over the phone?
A. Yes—we accept credit card payments over the phone.
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Q. Why do I have to co-pay for a visit with a Nurse Practitioner or Physician Assistant?
A. Nurse Practitioners and Physician Assistants are clinicians who treat illness and are able to prescribe medication.
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Q. Where is the referral office located?
A. The referral office is now located inside the Internal Medicine department.

Q. I went to my doctor’s office for my appointment, but my referral wasn’t there. Why?
A. Referrals generally take 3-5 business days to process. Once your referral is signed by your primary care physician, we are required to process the referral in a manner specified by your insurance provider.
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Q. Do I need a referral for routine visits with my OB/GYN or eye doctor?
A. It is best to check with your insurance provider to verify your benefits and specialist network before receiving any services.
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Q. Can my primary care physician write a referral for a specialist visit I already had?
A. No. We do not write referrals for services that have already occurred. You are responsible for notifying your primary care physician’s office prior to receiving any services with a specialist or facility. You should also keep track of the number of visits you’ve had with the specialist so you can notify your primary care physician when you need a new referral.
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Q. When I call the referral office, I sometimes get a voicemail message. Can I leave information on this line? How do I know the information was received?
A. Yes. Please leave a message that includes your name, date of birth, primary care physician’s name, specialist’s name, reason for your visit and your appointment date. If you do not receive a confirmation letter within a few days, please give our office a call to check on your request. You will get a call back from us only if we have questions about your referral request.
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