Q.
Is Nashua Medical Group a walk-in clinic? A. No. Nashua Medical Group is a medical
office with primary care physicians in Internal Medicine and Pediatrics.
We also have Physical Therapy, Orthopedic, OB/GYN, Nutrition, and Behavioral
Health departments staffed by affiliated providers. We can refer you to
Internal Medicine or Pediatrics if you are interested in joining us as
a new patient.
Q.
Where is the Nashua Medical Group business office located? A. The business office is now located on
the lower level with Medical Records and Behavioral Health.
Insurance Providers
Q.
Which insurances do you accept? A. Nashua Medical Group accepts:
• Harvard Pilgrim Health Care
• Blue Cross/Blue Shield of New Hampshire and Massachusetts
• Medicare
• Cigna Healthcare
• United Healthcare
• Unicare
• Health Care Value Management
• One Health Plan
• PHCS
We add new insurance carriers from time to time; please call our office
to get the latest participating insurance carriers.
Q.
I am enrolling in Blue Cross/Blue Shield. How do I find a doctor’s
BC/BS provider number? A. Nashua Medical Group doctors’ BC/BS
provider numbers are listed below:
Doctor Anthem BC/BS Mass. BC/BS
Houston 0756500 J01148
Kelly 0065600
Siroty 0967700 RE3159
Dandekar 0313800 NH9320
Mills 0319400 J24466
Pho 0390400
Weinstein 0746700 RE1416 Back to top
Q.
How do I find my doctor’s UPIN number? A. Nashua Medical Group doctors’ UPIN
numbers:
Houston A56233
Kelly 715112
Mahidhara H20889
Pho H53349
Siroty B17877
Dandekar B86194
Mills G51709
Weinstein E88721 Back to top
Billing
Q. Why did I get a bill from Nashua Medical Group? A. In most cases, we’ll send you a
bill only after the insurance company has denied services. Many times,
this is because a patient’s insurance carrier has changed and we
haven’t been notified of the change. Please keep your insurance carrier
information current with our office. Back to top
Q. Why isn’t my insurance paying for this service? A. If you have a question about your insurance
provider’s non-payment of a particular procedure or treatment, contact
the member services department of your carrier for clarification of your
benefits. Back to top
Q. Can you resubmit a bill to my insurance provider? A. Yes, we’ll be happy to resubmit
a claim if the original claim was incorrect (for example, an incorrect
ID number or claims office address). Back to top
Q. Why did I get a bill from Path Lab, St. Joseph’s Hospital, etc.? A. If you receive a bill from a specialist
or another provider facility, you should contact their billing department
for clarification of the bill. Back to top
Q.
Can I make payments on my Nashua Medical Group account over the phone? A. Yes—we accept credit card payments
over the phone. Back to top
Q.
Where should I make my First Seniority premium payments? A. Nashua Medical Group is your doctors’
office and premium payments have to be sent to your insurance company.
The mail-to address is:
First Seniority HPHC, P.O. Box 970057, Boston, MA 02297. Back to top
Q.
Why do I have to co-pay for a visit with a Nurse Practitioner or Physician
Assistant? A. Nurse Practitioners and Physician Assistants
are clinicians who treat illness and are able to prescribe medication. Back to top
Q.
Where is the referral office located? A. The referral office is now located inside
the Internal Medicine department.
Q. I went to my
doctor’s office for my appointment, but my referral wasn’t there.
Why? A. Referrals generally take 3-5 business
days to process. Once your referral is signed by your primary care physician,
we are required to process the referral in a manner specified by your
insurance provider. Back to top
Q. I received a letter from Nashua Medical Group about my referral, but
I don’t understand what it means. A. Usually, that type of letter is letting
you know that we are processing the referral, or that your primary care
physician has requested the specialist we are referring you to. However,
if you are unsure about the content of your letter, call our office and
we’ll be happy to explain it to you. Back to top
Q. Do I need a referral for routine visits with
my OB/GYN or eye doctor? A. It is best to check with your insurance
provider to verify your benefits and specialist network before receiving
any services. Back to top
Q. Can my primary care physician write a referral for a specialist visit
I already had? A. No. We do not write referrals for services
that have already occurred. You are responsible for notifying your primary
care physician’s office prior to receiving any services with a specialist
or facility. You should also keep track of the number of visits you’ve
had with the specialist so you can notify your primary care physician
when you need a new referral. Back to top
Q. When I call the referral office, I sometimes
get a voicemail message. Can I leave information on this line? How do
I know the information was received? A. Yes. Please leave a message that includes
your name, date of birth, primary care physician’s name, specialist’s
name, reason for your visit and your appointment date. If you do not receive
a confirmation letter within a few days, please give our office a call
to check on your request. You will get a call back from us only if we
have questions about your referral request. Back to top
